Too many companies rely on their customer services team. But whose responsibility is it to keep customers satisfied?
In the final part of this invaluable interview with the former CEO of SThree, Russell Clements, you'll learn how his team took the business to the next level by floating it on the stock market - although it wasn't all smooth sailing.
There are many things that impact customer attitudes and behaviour, and rewards programmes frequently don’t stack up well compared to other factors that deliver on your company’s value proposition.
Following on from part one - where Russell explained how he and his team grew the S-Three Group from a tiny start up to an international brand with thousands of employees - Russell returns to discuss the role private equity can play in growing a business.
As a business owner, you want your company to perform as well. But if you’re the only one who brings new ideas to the table, you’re not tapping into the richest resource in your organisation – the workforce.